Service Level Agreement (SLA) is a business contract with a customer that stipulates that both parties have agreed to a specific transaction. The SLA regulates the services that the supplier/supplier must perform at the same time as the service standards. SLA is the basis for both parties to determine the type of services the provider should offer, which consumers can receive. At PT Timedoor Indonesia, we always create SLAs before the process of coding and programming a website and application begins. Contact us at There are 3 types of SLAs that can be adapted to the needs of consumers….